Terms, Conditions and Legal Disclaimers

This page informs you of the terms and conditions of use and the legal disclaimers of the services we provide.

1. OUR SERVICE

——————

1.1 Noaem Skin (“us”, “we”, or “our”) is a cosmetic skincare and medical aesthetics clinic providing services for “you” (the service user).  We are fully qualified and insured to provide the services we offer.

1.2 Provision of our services takes place only during our “opening hours” (08:00-20:00 Monday to Saturday, excluding public holidays).

1.3 Noaem Skin is not a private clinic for treating medical skin conditions.  Any active or worsening medical skin conditions should be reviewed by a general practitioner, dermatologist or other medical professional appropriately qualified to diagnose and treat medical skin conditions.

2. DATA PROTECTION AND CONFIDENTIALiTY

—————————————————–

2.1 Adhering to data protection legislation and clinician-patient confidentiality is of the utmost importance to us.

2.2 During any consultations, treatments or follow-ups we undertake with you, we may ask you for personal information about your health, behaviours, lifestyle or psychological wellbeing, where we deem it relevant to the consultation or treatment we are undertaking with you.

2.3 Any personal information you share with us will be treated with the strictest confidence in accordance with clinician-patient confidentiality and data protection legislation.  We will not divulge your information to anyone outside of our organisation, unless at your request and with your explicit and written consent.

2.4 We will hold relevant personal information about you, including consultation and treatment photographs, electronically in our secure and licensed patient records software.  The developer of this software may be required to access your file from time-to-time for software maintenace purposes only.  Software developers are bound by data protection and confidentiality legislation within their jurisdiction.

2.5 You can request a copy of the information we hold about you at any time.

3. Appointments, Cancellations and Non-attendance

———————————————————————

3.1 Appointments are required for all our consultations, treatments and aftercare.

3.2 Appointments may be arranged and rearranged by you by contacting us via telephone on 01273 457 746, via email to [email protected] , or via our online booking service through our website.

3.3 Appointments are arranged or re-arranged at our discretion, according to availability and suitability as determined by us.

3.4 Appointments may be cancelled by us at any time at our discretion.

3.5 Appointments may be cancelled by you at any time by calling us on 01273 457 746 or by emailing us at [email protected]

3.6 Notices of cancellation delivered to us outside of our opening hours (as defined in section 1.2) will not be received by us until our next time of opening.

3.7 “Short-notice cancellation” of appointments is defined as any notice of cancellation (by either telephone call, email, answerphone message or letter) received by us within 48 hours of the scheduled appointment time, or any situation in which an appointment could not go ahead because you were in breach of any of the terms included in this page, you failed to disclose to us when asked any information that would prohibit an appointment proceeding, or you failed to adhere to any pre-care advice that was given to you either verbally or in written form.

3.8 Short-notice cancellation of any appointment where a fee or deposit has been pre-paid may result in non-refund of part or all of the pre-paid money so as to cover the costs of lost appointment time, the costs of any treatment products and equipment that have been pre-ordered, or any other costs that may have been incurred by us as a result of the short-notice cancellation of the appointment.  This is at our discretion.

3.9 “Non-attendance” of an appointment is defined as the failure by you to attend your appointment by the scheduled appointment start time and failure by you to notify us prior to the scheduled start time that you are either late for or unable to attend your appointment.

3.10 Non-attendance of an appointment (as defined in section 3.9) where a fee or deposit has been pre-paid may result in a non-refund of part or all of the pre-paid money so as to cover the costs of lost appointment time, the costs of treatment products and equipment that have been pre-ordered, or other costs that may have been incurred by us as a result of the non-attendance of the appointment.  This is at our discretion.

3.11 We reserve the right to refuse or cancel further appointments with those who have a history of non-attendance.

4. Consultations

———————————————————-

4.1 Consultations are provided on an appointment-only basis.

4.2 Our consultations are not intended as a replacement of the review of active or worsening medical skin conditions by an appropriately qualified medical practitioner.

4.3 We reserve the right to refuse, cancel or terminate any consultation at any time for any reason we deem appropriate.

4.4 Undertaking a consultation with you does not oblige us to offer or provide any treatment or further service to you if we deem it unsuitable for any reason.

4.5 Free Skin Consultations, including free Skincare Video Consultations, are restricted to one per person.  A charge of £50.00 will apply for all subsequent Skin Consultations and Skincare Video Consultations.

4.6 Non-attendance (as defined in section 3.9) of a free Skin Consultation or free Skincare Video Consultation will result in loss of your free appointment entitlement.  A charge of £50.00 will apply to all subsequent Skin Consultations or Skincare Video Consultations.

VIDEO CONSULTATIONS

4.7 Video Consultations are provided via Zoom.  We may be able to conduct video consultations via other video communication software with prior arrangement between us and you, but this cannot be guaranteed.  We cannot conduct Skincare Consultations via telephone.

FREE VIDEO CONSULTATION WITH HOME PEEL KIT PROMOTION

4.8 Complimentary Home Peel Kits will only be provided following completion of a Video Consultation.

4.9 Consultations must be booked by 28th February 2021 and completed by 31st March 2021 to be eligible.

4.10 Complimentary Home Peel Kits are provided according to availability and suitability as determined by us.  Home Peel Kits may not be suitable for everyone.  Your suitability for the products contained within the kits will be determined by us during your consultation.

4.11 Complimentary Home Peel Kits are restricted to one per person and may not be exchanged for any other of our goods or services, or converted to an equivalent monetary value.

4.12 Any products provided to you are intended for use by you and no-one else.  Products provided to you may not be suitable for use by other people.

5. Treatments

————————————————

5.1 Treatments are provided on an appointment-only basis.

5.2 Our treatments are not intended to augment or replace medical treatment of active or worsening medical skin conditions.  Such conditions should be reviewed by an appropriately qualified medical practitioner.

5.3 We reserve the right to refuse, cancel or terminate treatments at any time if we deem a treatment to be contraindicated, inappropriate, unnecessary or in any other way contrary to your best interests.

5.4 The prices of our treatments will vary depending on factors such as the cost of products used, the type and amount of product required, and the time required to perform that treatment.  The final price of treatment will be that which is agreed between us and you prior to treatment being undertaken.

5.5 The price of treatment is payable prior to treatment being undertaken.

6. Subscriptions

—————————————————

6.1 Subscriptions are intended to make the cost of treatment packages more manageable for you and to provide combinations of treatments and products for a reduced price.  The monthly cost of any particular subscription does not directly correlate to the costs of individual treatments and products included in the package.  Products and treatments cannot be purchased for an equivalent reduced price outside of a subscription package.

6.2 The number and types of treatments and products that will be provided as part of a subscription package will be that agreed between you and us prior to you undertaking your subscription.

6.3 The “term” of the subscription is defined as the time period in which all treatments and products that are included in the subscription package will be delivered and during which you will continue to make the regular monthly payments that were agreed between you and us prior to undertaking your subscription package.

6.4 Subscription will not automatically continue on a rolling monthly basis once the term of the subscription has ended.  If you wish to continue with a subscription package then it must be renewed with us once the term of the subscription has ended.  Subscription fees may vary from one subscription term to the next.

6.5 Fees are payable at the beginning of each month during the term of the subscription.

6.6 Failure to pay fees when due may result in cancellation of the subscription by us.  In the event of a subscription cancellation, no further treatment or products will be provided by us as part of the subscription package after the date of cancellation.  No money will refunded in the event that a subscription is cancelled due to non-payment by you.

6.7 In the event that products provided to you as part of a subscription package become lost or stolen, no replacement will be provided without payment in full for the costs of the replacement products.

6.8 We reserve the right to refuse, cancel or terminate any subscription package at any time if we deem it to be unsuitable for any reason.

Cancellation of your subscription package

6.9 If you change your mind about becoming a subscriber, you may cancel your subscription within the first 14 days of signing up and receive a full refund, provided that:

• any products that have been supplied to you as part of your subscription package are returned to us sealed in their original packaging and in a saleable condition (as defined in section 6.10).

• no clinic treatments have been provided

We are unable to provide a refund of any money paid once products have been opened or once you had your first clinic treatment.

6.10 ‘Saleable condition’ is defined as any product that remains in its original packaging with an intact seal, that has been stored appropriately in a cool environment away from direct sunlight, and that has not been opened, used, damaged, altered or otherwise tampered with.  Any products that do not meet criteria cannot be returned. This is at our discretion.

7. Gift Cards, DISCOUNT VOUCHERS and PROMOTIONS

———————————————————————-

7.1 Gift cards and vouchers may be redeemed against the cost of any of the services specified on the card.  These services are not interchangeable with any other services or products.

7.2 Possession of a gift card or voucher does not entitle the bearer to demand a particular treatments from us if we deem it inappropriate.  Treatments are provided at our discretion and may be refused by us in the event that we deem a treatment to be unsuitable for any reason.

7.3 The replacement of lost or stolen gift cards or vouchers is at our discretion, and is not guaranteed.

7.4 The use of gift cards or vouchers that have been provided by us free of charge for promotional purposes is limited to one per person per transaction.

7.5 Gift cards and vouchers that have been provided by us free of charge for promotional purposes may not be used in conjunction with any other special offers, unless we decide otherwise.

7.6 The use of gift cards and vouchers that have been provided by us free of charge for promotional purposes is limited to one per person per promotional period, as specified on the card.

7.7 Gift cards and vouchers may not be converted into cash, with the exception of refunds for purchased vouchers as described in section 7.11.

7.8 Gift cards and vouchers purchased from us or provided by us free of charge are intended for use by you or by someone you may choose to give it to.  They are not for the sale or re-sale by you to another person or organisation.

7.9 In the event that the value of a gift card exceeds the price of the services or products for which it is being used, no cash refund will be provided to settle the discrepancy in value.

7.10 The value of a purchased gift card may be split between the cost of different services, at our discretion.

7.11 Refund for gift cards that have been purchased from us will be provided only with proof of purchase from us and within 28 days of purchase.  Refunds will only be made to the original mode of purchase.

7.12 Gift cards and vouchers cannot be used beyond the date of expiry as displayed in the card.

7.13 Any gift card or voucher that has been damaged, tampered with, or in other ways altered so that the information displayed does not appear as it was when provided by us, or any gift card or voucher that appears to be illegitimate, will be rejected by us.  This is at our discretion.

8. Emergencies

————————————————-

8.1 In cases of emergency that may be related to a treatment you have received from us, you should immediately contact us on 01273 457 746 for further advice.

8.2 In cases of emergency that may be related to a treatment you have received from us in which you are unable to contact us, you should seek urgent review from the emergency medical services in your area.

8.3 In cases of emergency, that may be related to a treatment you have received from us, in which we are unable to attend to you ourselves or arrange for another suitably qualified skincare and aesthetics practitioner to attend to you in a timely manner, you should seek urgent review from the emergency medical services in your area.

8.4 In cases of emergency that may be related to a treatment you have received from another skincare or medical aesthetics practitioner, you should attempt to contact that practitioner first for advice, or seek review from the emergency medical services in your area.  We are unable to provide review of acute complications or emergencies relating to services provided by another practitioner.

9. Complaints

————————————————

9.1 Complaints may be raised with us directly either via telephone on 01273 457 746, via email to [email protected], or in writing to Noaem Skin, 3 Queen’s Place, Brighton BN1 4JY.

9.2 We will endeavour to respond to your complaint as soon as is practicable, and within a period of no more than 14 days from receipt of the complaint.

9.3 We may respond to or comment on complaints raised on publicly available social media platforms, but will not work with individuals to resolve complaints raised in this manner.  Anyone seeking to resolve a complaint against us should raise the complaint via the channels mentioned above.

10. Contact Us

——————————————–

10.1 If you have any questions or comments, please contact us:

• By telephone: 01273 457 746
• By email: [email protected]
• Though our website: https://noaemskin.co.uk/